Our Policy

Words From Juanita

Method of payment
We accept the following methods of payment: cash, check and credit card (Visa, Master, Discover and American Express). We require a credit or debit card on file to guarantee service.
Payment policy
Payment is due prior to service. We require a credit card on file to guarantee service. The quoted amount of service will be charged immediately to guarantee your service date.
Note: A $80.00 fee is automatically billed to credit cards for a late cancellation or late rescheduling.
Rescheduling
We are happy to reschedule your cleaning, however we do require a 24-hour rescheduling notice. You can reschedule an appointment on our website, or contact us. There is no charge for rescheduling with 24-hour notice on business days (M-F, 9 am to 5 pm). However, we charge a $80.00 fee for rescheduling with less than 48-hour notice. Monday clients must reschedule by close of business on the preceding Wednesday.
Note: A $80.00 fee is automatically billed to credit cards for a late rescheduling.
Additional charges
For recurring service, an additional fee of $40 per hour, per team member may be charged to your account if we exceed the time generally allotted to cleaning your home (for example, your home may need extra cleaning after such events as parties and construction work or as the result of extended intervals between cleanings).
Office hours
Monday through Friday from 8:30 am to 4:30 pm
Estimated arrival time
We require a two to four-hour window of arrival.
Cleaning hours
Monday through Friday from 8:30 am to 4:30 pm
Late payment
Payment is due at time of service. Note: There is a $15 charge for payments received more than three days after the date of service.
Lock-out Payment / Unable to clean
A lock-out fee of $80, equivalent to one hour of service, will be charged to your credit card if the team arrives and is unable to enter the home or office. For example : the key was not left under the mat as stated or we arrived and there is no water or electricity at the property.
Late cancellation | 24-hour notice
We reserve time for your cleaning; therefore we require a 48-hour cancellation notice. You can cancel an appointment on our website, or contact us. There is no charge for cancellations made with 24-hour notice on business days (M-F, 9 am to 5 pm). However, we charge a $80 fee for cancellations made with less than 48-hour notice. Monday clients must cancel by close of business on the preceding Wednesday.
Note:A $80 fee is automatically billed to credit cards for a late cancellation.
Entry to your home or office
For recurring service, we prefer to have a key to your home or office or be able to obtain a key from your building’s reception desk. If you prefer to be present during the cleaning, please remember that we require a two to four-hour window of arrival. For all other cleaning services, we will make arrangements for entry with you based upon our arrival window.
Holidays and office closings
Our office is closed and there will be no cleanings scheduled on the following holidays:
New Year’s Day
Mardi Gras Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Note: Dial-A-Maid works on many federal holidays. You can expect our arrival if your cleaning date falls on a holiday other than those above.